Modeling of processes in the system allows for the definition of process, which are sets of tasks assigned to the selected carers. Flexible schedules allow for determination of procedures, which eventually become business processes in the company.

The implementation of the next steps in the process can be dependent on many factors, such as acceptance of the job by the supervisor, the need to connect the documentation in electronic form or enter information about the product. Thanks to this process in the system reflects the actual performance of employees and the people involved.

Cooperation with customers does not end with the sale of goods or services and collecting fees. Customer service is also after-sales service. Implemented quickly and efficiently, provides us the loyalty of existing customers. It is essential to communicate and response in time to reported faults.

Helpdesk module provides agile support and care of service calls.

CRM systems used in the business, in addition to operational service must also provide support for the analytical operations. Simple reports, which provide information on the total number of completed tasks or clients who are on particular stage of sales service, perfectly fulfill the needs of users involved in direct contact with the customer.