Modeling of processes in the system allows for the definition of process, which are sets of tasks assigned to the selected carers. Flexible schedules allow for determination of procedures, which eventually become business processes in the company.
The implementation of the next steps in the process can be dependent on many factors, such as acceptance of the job by the supervisor, the need to connect the documentation in electronic form or enter information about the product. Thanks to this process in the system reflects the actual performance of employees and the people involved.
Where maintenance work is performed on client’s site, you must coordinate the work between the center and off-road teams. Sometimes these are areas without access to the internet or mobile phone.
With such problems can handle adversity Serwis7, which work off-line and on-line, provides smooth operation of the service department.Learn more
Cooperation with customers does not end with the sale of goods or services and collecting fees. Customer service is also after-sales service. Implemented quickly and efficiently, provides us the loyalty of existing customers. It is essential to communicate and response in time to reported faults.
Helpdesk module provides agile support and care of service calls.
Currently we are increasingly facing the dispersion of employees or working remotely. Coordinating work in this business model is a difficult task.
The solution is to use Projects module, which allows you to manage tasks via the network from a single location, dedicating, supervising and modifying the task.
CRM systems used in the business, in addition to operational service must also provide support for the analytical operations. Simple reports, which provide information on the total number of completed tasks or clients who are on particular stage of sales service, perfectly fulfill the needs of users involved in direct contact with the customer.Learn more